All About Refurbished

Lets promote refurbished products

Category: Refurbished Products

What are the benefits of refurbishing?

There are many benefits of refurbished products and refurbishing in general. Probably the biggest one is “Sustainability” as the overall electronic waste, which we produce through destroying used products, as well as that the usage of raw materials, will be drastically reduced!

Just imagine that a new iPhone needs hundreds of individual components, which are produced all around the globe (Battery from South Korea, Camera from Japan, Audio Chips form the US) and finally assembled in China, before sold in each corner of the world.

If we even go one production step before, so to the point where the raw materials for Smartphone batteries are coming from, Sky News has done a shocking investigation on child labor, as young as four years old, who are working in Congolese mines to extract cobalt for smartphones. Here you get to the article and video:

Even if this is an extreme example, it shows how brutal the industry is working to produce new electronic products!

Many of these negative examples, the high usage of raw materials and resources can be prevented, if more people are willing to re-use products. Offering products a “secondlife” by refurbishment is probably one of the best ways as it allows you to have a like-new device with just less carbon dioxide wasted through production!

The biggest fear of people buying “used” products is that you have any certainty that the product literally works. Exactly this is where refurbished products jump in. These products are not like classic used products, refurbished products have been tested and repaired to ensure that they function like new and depending on the grading criteria also look like new!

Where we are at the next benefit of refurbishing and refurbished products. You can buy a product, which functions like a new product and looks like it for a discounted price of up to 40%.

You probably ask yourself now: WHERE IS THE CATCH???

Honestly, I have asked myself the same question, when I was confronted with refurbished products the first time! But then I spend some more time investing on that topic, visited some of the largest refurbishers in Germany and realised…THERE IS NON!

If you buy from a trustworthy source these refurbishers are selling the product with a warranty, which ensures you that even, if there would be any problem with the product, you can just return it! The seller would repair or replace the product or if you request even repay you the purchasing price.

So just give it a try and buy your next electronic product “refurbished”. It will not only make your bank account happy, but also help the environment and Dorsen of course 🙂

What are the usual steps during the refurbish process/Grading?

Every used products, which should become a refurbished one, will run through mainly the same 5 steps. These steps are often standardized to ensure a high quality at the end of the refurbished process. Within the industry the final result of refurbished products are separated into different grading categories for the shell of the product. This is really important as each refurbished product should be technically working like-new, but only be differentiated by the outside look though the individual grading. As each refurbisher could have their own wording for the grading, in the following I will use the most common categorization: 1. The best possible product quality for a refurbished product is an “A Grading”, which means that the product looks like-new from the outside (if you hold the product in your hand like 30cm away from your eye you will not spot any scratches or ditches on the surface). 2. The second best refurbished quality is a “B Grading”, which is a product that looks like-new on the first view, but could have really small scratches (2mm), not on the screen, when you are taking a closer look. 3. The “C Grading” already shows clear signs of use on the first look, with possible small scratches on the screen. And finally “D Grading” means long scratches, even on the screen, which often makes this product not attractive to refurbish.

1. Product quality check

When the used product arrives in the production facility, it will be running through an outside inspection for the first rating. Here the refurbisher is checking, which phones will be refurbished and for which ones the process would be too expensive. The ones, which are too broken to refurbish (Grading “D” and sometimes even “C”) are normally sold in large qualities to Asia, Middle East or Africa as the salary level in these areas is extremely low. (For products, which have a cloud connection, i.e. Apple iPhones, there will be an additional step to ensure that the previous owner has erased the icloud account from the phone as it cannot be used, if it would be still connected to the old user´s account.) The remaining products made it to step 2…

2. Data erasing & battery check

As normally all of the refurbished products have been used in the past, one of the most important steps is the Data erasing. Probably no one wants that another person is able to see all their private content. For this reason the refurbisher are using a special software, which erases every remaining data point outside of the required firmware. Therefore you will never find any old data on a refurbished phone (at least, if you buy from a trustable source).

In addition, the refurbisher is checking the current battery life of each product. The normal requirements for a refurbished product are stating that it needs to have at least 70 to 80 % (depending on the refurbisher) of the normal battery life, so that this part does not have to be replaced during the further process.

3. Check & Repair

As now all the remaining data has been erased, the surface and functionality gets into the focus again. Does the Touchscreen function correctly? What is about the Home Button? Does the products charges? Can I put my headphones in the opening? And many more questions, which have to be answered at this step (depending on the refurbisher these are often 40 to 70 individual check-points)! As you probably can imagine for each question, to which an employee answers with a “no”, this part has to be repaired or replaced.

So how does all of it can be checked? Is it all manually “hand-made”? For the large players in the industry the answer – probably not so surprisingly – is NO. The companies have developed different technical tools to support them in these checking processes. Nevertheless not all process can be automated and these have to be done manually by human hands.

4. Final check & cleaning

Nowadays the final check is still handled by a human hand, which finally checks, if all the refurbish processes have been done successful, so the product can have a happy second life.

To ensure that the new owner will receive the product clean and look like-new, the cleaning of the products surface is the last step before the product gets repackaged.

5. Repackagung

As mostly the used products are not coming with an original packaging the product will be delivered to the new user in a generic box (or branded box by the refurbisher). Often customers are thinking that therefore the product quality will be lower or a product is fake, but there is a really easy reason for this: The manufacturer just don´t want to provide the refurbishers with original packaging (probably as they are afraid that a product could be sold as original new instead of refurbished).

As you can see, the refurbishers do not work less professional then the manufacturers themselves! Often the products are also getting fully dissembled for the refurbishment and the quality requirements are extremely high and strict. There is literally no real reason to NOT buy a refurbished product, as long as the source (refurbisher) is trustable.

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